Our Return Policy

We want you to be completely satisfied with your purchase from shopbabywise.com. If you are not happy with an item, please review the following guidelines for returns and exchanges.

Returns & Exchanges

We are able to accept returns and exchanges for eligible items within a specified period from the date of delivery. To be eligible for a return or exchange, your item must be in its original, unused condition, with all original tags attached and packaging included. Proof of purchase is required.

Please initiate your return or exchange request through our online portal. Once your request is approved, you will receive instructions and a prepaid return shipping label. Items must be returned using the provided label and within the designated return window.

Non-Returnable Items

For health and safety reasons, certain product categories are final sale and cannot be returned or exchanged. This includes, but is not limited to, items such as pacifiers, teethers, underwear, and similar personal care products. Please review your order carefully before purchasing these items.

Damaged, Defective, or Incorrect Items

We strive for perfection, but sometimes mistakes happen. If you receive an item that is damaged, defective, or incorrect, please contact our support team immediately. We will gladly arrange for a replacement or a return and refund. Please do not return damaged or defective items without first contacting us.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or card issuer’s processing times.

Exchanges

The fastest way to receive an exchange is to return the original item for a refund and place a new order for the desired item. This ensures you secure the product you want promptly.

Return Shipping

We provide a prepaid return shipping label for eligible returns and exchanges. If you are returning an item for reasons other than damage, defect, or an error on our part, standard return shipping fees may apply and will be deducted from your refund amount.

International Returns

For orders shipped outside our primary service region, different return policies and procedures may apply. Customers are responsible for any return shipping costs, customs duties, and import taxes associated with international returns. Refunds for international orders will be issued for the product value only, excluding original shipping charges.

Need Help?

For any questions regarding your return or to start the process, please visit our Help Center at shopbabywise.com. Our support team is here to assist you.