Frequently Asked Questions (FAQs)

Placing Orders & Discounts

How do I apply a discount code or gift card during checkout?
Simply add your items to the cart and proceed to checkout. Look for the field labeled “Discount Code or Gift Card” and paste your code there.

Account & Technical Support

I can’t log into my account. What should I do?
Click the “Forgot Password” link on the login page and follow the instructions sent to your email to reset your password. If you do not receive the email, please contact our Customer Support Team for further assistance.

My cart is stuck and won’t let me check out. What’s happening?
This often occurs if an item in your cart is out of stock. Please contact our Customer Service Team. We can quickly identify the problematic item and suggest available alternatives so you can update your cart and complete your order.

Order Details & Receipts

Why didn’t my order include a paper receipt or invoice?
We are a committed paperless company. Therefore, we do not include gift receipts, packing slips, or paper invoices with orders. Your order number is all you need for any returns. If you cannot find your order number, our Team can assist you in locating your order details.

Company Information

Where is the company based, and what currency are your prices?
We are a proudly Canadian company, and all prices listed on our website are in Canadian Dollars (CAD).

Do you accept donation requests?
We do not accept unsolicited donation requests, as our annual charitable initiatives and partnerships are planned in advance. Our corporate giving programs proactively seek partnerships to create a positive impact.

Sales & Promotions

Are there any upcoming clearance sales?
Our recent clearance events have concluded. We currently have no confirmed plans for future clearance sales. For the latest updates on all promotions and sales, we recommend following us on social media and subscribing to our email newsletter.

Our Commitment to You

At our core, we are dedicated to providing exceptional customer service. We strive to support and assist our customers through every challenge, aiming to instill confidence as you embark on your parenting journey.

Data Privacy & Security

We take the privacy and security of your data with the utmost seriousness. We employ strict security measures to protect your personal information and ensure a safe online shopping experience every time you visit shopbabywise.com.

For any other questions, please visit our Help Center at shopbabywise.com.